1. Introduction
GlowBoard (“we”, “us”, “our”) operates glowboard.app, a digital signage management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By accessing or using GlowBoard, you agree to the terms of this policy. If you do not agree, please discontinue use of the service.
2. Information We Collect
We collect the following categories of information:
- Account information
Your name, email address, and organisation name provided during registration.
- Device data
Device names, pairing codes, heartbeat signals, and last-seen timestamps for each screen registered to your account.
- Media content
Files you upload to our platform, including videos, images, and PDFs.
- Usage data
Playback events, schedule activity, and login timestamps generated while using the service.
- Technical data
IP addresses, browser type, and device type collected automatically when you access the platform.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the GlowBoard service
- Manage your account and registered devices
- Send service-related emails, including account confirmation and support communications
- Improve our platform based on aggregated usage patterns
- Enforce our Terms of Service and protect against misuse
4. Data Storage & Security
- Infrastructure
Data is stored on AWS servers located in the ap-south-1 (Mumbai) region.
- Media files
Uploaded files are stored in AWS S3 with private access controls. Files are not publicly accessible without an authenticated signed URL.
- Passwords
All passwords are hashed using bcrypt and are never stored in plain text.
- Encryption
All API communication is encrypted via HTTPS/TLS.
- Data sales
We do not sell your personal data to third parties.
5. Data Retention
| Data type | Retention period |
|---|---|
| Account data | While the account is active |
| Deleted accounts | Removed within 30 days of deletion |
| Playback logs | 90 days |
| Heartbeat data | 30 days |
6. Third-Party Services
GlowBoard uses a small number of third-party services to operate:
- AWS—Storage and compute infrastructure
- Vercel—Web hosting for the dashboard and marketing site
We do not use advertising networks or third-party tracking pixels.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your account and associated data
- Export your data (contact us to request a copy)
To exercise any of these rights, contact us at support@glowboard.app.
9. Children's Privacy
GlowBoard is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email before they take effect. Continued use of GlowBoard after changes are published constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out:
- Email: support@glowboard.app
- WhatsApp: +971 52 394 9120